The concept of Unified Communications is best represented through Skype for Business and the additional functionality that can be gained through Westcoast’s attached services.
As the key component, Skype for Business is the consistent user interface that flows throughout the additional UC functionality. Skype for Business provides the means to instant message colleagues, have video calls, and share your screen with contacts, and of course it links straight in with Office 365 and Outlook.
When paired with attached services, Skype for Business becomes a true Unified Communications solution tied to the organisation’s phone network. Attached services can provide voice encryption, CTI (Computer Telephony Integration), click-to-dial functionality and more. Through CSP, this UC solution is completely scalable and easy to bill on a monthly basis, with no dedicated hardware required.