PUBLISHED: 11 May 2021

Internal Business Development Manager – Office 365 - Ireland

Department:         Westcoast Cloud
Reports to:            Head of Sales
Location:               Ireland
Hours of Work:    Monday – Friday, 8:45am – 17:45pm
Contract type:      Permanent

About Us

Established in 1984, Westcoast Ltd is a privately held company that distributes leading IT brands such as HP, HPE, Microsoft, Lenovo, Apple and many others to a broad range of resellers, retailers and office product dealers in the UK and beyond.
Since then, we have grown to become the number one UK distributor for many of our vendors and customers and the group employs more than 1,300 people across a number of locations in the UK, Ireland and Europe.
Thanks to the hard work and dedication of everybody at Westcoast the company is flourishing. Our revenues have seen a sharp increase in recent years reaching £2.5 billion in 2018.
We are consistently ranked in the Sunday Times Top Track of the 100 Largest Privately-owned UK Companies, and are now the largest privately-held business in the Thames Valley region as well as the Thames Valley Chamber of Commerce Business of the Year 2018.


The Job Role

Over the last three years, Westcoast Cloud have seen massive growth. We have grown from a team of 4 to more than 40, and are a leading Microsoft Authorised Distributor with over 1.4 million seats across our resellers in the UK and Ireland.
With further growth within our Cloud Solutions Provider team, we have the opportunity for an additional Business Development Manager to join the team. You’ll focus on our Microsoft Office 365 portfolio but will always been on the lookout for opportunities to grow our entire Cloud portfolio.


Job Purpose

You will be managing and working proactively to build relationships with small to medium enterprise resellers across Ireland, focusing on Microsoft Office 365 and the Cloud product portfolio.
Most of your interaction with your account base will be by telephone/Teams – so you will be comfortable in picking up the phone and being on camera to build relationships, taking a consultative approach to understand their needs so that you can identify the best way to grow their account with Westcoast Cloud.

  • Targeting and developing the account base, demonstrating growth, and achieving individual revenue and profit targets
  • Building professional relationships with accounts and a strong understanding of account base, to complete accurate account maps and forecasts.
  • Staying up to date with your administration relating to the sales process, including quotes, and working productively with the Sales Support team

We’re extremely service driven in our approach, so you’ll be able to take a customer first approach whilst working to tight guidelines and within a strict 2-hour SLA.
You’ll need some previous experience selling within the IT channel, either at a distributor or reseller, but other than that all you need is the drive to succeed in a fast-paced, hard-working environment.
Some Cloud experience would be beneficial, but not essential as you will be working with a supportive, friendly, and supremely driven team – we’ll ensure that you given full training on all of our products, and you’ll also have the opportunity to gain industry recognised accreditations.

Key Responsibilities

  • Manage the customer experience of Microsoft products from quote to renewal
  • Provide Office 365 pre-sales customer support to aid customers in purchasing a cloud solution
  • Work with customers to drive usage of all products/services purchased
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Escalate problems to the Tier 3 vendor support when appropriate
  • Liaise with vendors where necessary in order to resolve vendor-related issues
  • Monitor progress against customer SLA’s to ensure customer service levels are achieved
  • Maintain & develop technical skills/certifications as required

Key Skills

  • A track record in sales, with experience selling in the IT channel (distributor or reseller)
  • A proactive approach to account management
  • An excellent communicator and relationship builder
  • Ability to adapt your approach to support both skilled and unskilled users
  • Ability to adapt to changing situations with confidence and professionalism
  • Entrepreneurial and ambitious – driven to succeed
  • Excellent problem-solving skills, able to learn and apply past experiences to situations
  • Embraces collaboration and celebrates success
  • A willingness to learn and committed to your own personal development


What we offer

  • Full training and on-going Learning and Development support, with excellent career progression
  • Learning and Development opportunities with funded NVQ/work-based studies/professional qualifications
  • Employee referral bonus
  • Auto enrolment pension
  • Perkbox – instant access to a wide range of high street, leisure and utility discounts and perks
  • Staff purchases – discounted IT, electronics, mobiles and accessories
  • Eye care scheme
  • Cycle to work scheme

 If you are interested in this position, please send your CV with a cover letter stating your salary requirements to



If you think you’ve got what it takes to join us then please send your CV with a cover letter stating your salary requirements to