Current Vacancies

The Cloud Service desk is the first point of contact for all support requests from channel partners and Managed Services customers, including Office365 and Cloud products/services. The team provides incident break/fix and guidance on M365 products (i.e. Email, Office, SharePoint, OneDrive etc), Azure and Business Applications. Service requests are raised and updated within the ticketing system. Tier 2 team members will be expected to carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. The team is responsible for every step from diagnosis to resolution whilst ensuring that SLAs are met, and affected users are informed of updates.

The System Administrator will be responsible for reviewing, maintaining and (where appropriate) designing processes and solutions for the Cloud infrastructure internally, working closely with the Service Desk Manager and the Technical Project Manager. Working alongside our Cloud Service Desk team to support internal staff and stakeholders for internal deployments of tools and processes, you will be the front-line for internal IT support, as well as providing project support for new technologies to be deployed – ensuring users are kept informed of progress through the ticketing system, and process documentation is made available to support your approach.

We’re currently seeking a Cloud Software Operations Specialist. This role offers an excellent entry point for newcomers to the industry, requiring basic administrative experience. A mostly reactive role that involves providing operation and administrative support to Westcoast Cloud partners. Attention to detail and organisational skills are key to the success of this role.

Over the last three years, Westcoast Cloud have seen massive growth. We’ve grown from a team of 4 to more than 60. With further growth within our Modern Workplace team, we have the opportunity for an additional Software Licensing Specialist to join the team.