Cloud Operations IT Technician

About Us 

Over the past decade, Westcoast Cloud has experienced substantial growth. The team now comprises over 70 members, and the company is recognised as a leading Cloud Solution Provider. Westcoast Cloud has been honoured multiple times with the Cloud Distributor of the Year award at the CRN UK Channel Awards, in addition to winning numerous CRN Marketing awards. 

This position is offered on a hybrid basis, allowing work from our modern offices in Theale, Reading (near M4 Junction 12), which feature ample parking and are conveniently located near Theale Train Station. 

 

The Job Role 

With further growth within the business, we have the opportunity for a Cloud Business Operations IT Technician to join the team. 

The key focus areas are to improve the operational efficiency of the business through tooling and deployment. This cross team functional role will be to enhance the different department capabilities, utilising a mix of new and existing platforms. This is not a traditional IT support role, but a role to shape and streamline the current norm, using curiosity and knowledge to identify technologies to propose, develop and deploy new platforms. It will require a broad skillset, combining technical process improvement, and learning new technologies to deliver a best in class experience to for the business. 

 

 Key Responsibilities 

 Oversee the implementation of new processes, technology and systems 

• Lead for development of internal business tools 

• Support in design, deployment and management of a variety tools 

• Involvement with maintenance of websites 

• Active contribution towards the delivery of projects  

• Operationally supporting activities across the business 

• Partake and input into change management planning and delivery 

 

Key Skills 

• Previous experience with planning, project delivery and execution 

• Varied technical background including tooling and deployment 

• Awareness of compliance, quality management and operational business standard practices 

• Time management and organisational skills 

• Initiative in finding improvements 

• Ability to work in a team and autonomously 

• Excellent attention to detail  

• Excellent communication skills, both written and verbal  

 

About you… 

• You’re eager to learn, try new things and keen to develop 

• You’re naturally inquisitive and want to understand not only how things work, but how you can make them better 

• You’re a creative thinker 

• Exceptional communication, project management & time management skills 

• Excellent communicator who can build relationships with teammates and stakeholders 

 

What we offer 

This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.  

 

• We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications. 

• We have a generous benefits package including, 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts. 

• You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.  

• Our teams enjoy many social and charitable events throughout the year.  

 

If you are interested in this position, please send your CV with a cover letter stating your salary requirements to recruitment@westcoast.co.uk